1. Acceptance of Terms

By accessing or using the Avenza website, you agree to these Terms & Conditions. If you do not agree, please discontinue use of the website.

These terms apply to website visitors, people making appointment enquiries and users communicating with Avenza through website-linked channels.

2. Scope of These Terms

These Terms & Conditions apply only to the use of the Avenza website and related online communication channels.

3. Website Purpose

The website is designed to:

• Provide information about Avenza and its areas of care.
• Explain general skin, hair, laser and anti-ageing treatment options.
• Allow visitors to contact the clinic or request an appointment.
• Share educational, promotional and brand-related information.

Website content may be updated, corrected, expanded or withdrawn without prior notice.

4. Medical and Treatment Information

Information on this website is provided for general education and awareness. It is not a diagnosis, prescription or substitute for an in-person medical consultation.

Suitability for any treatment can only be assessed after an appropriate consultation, relevant history, examination and discussion of individual goals, risks and expectations.

Do not delay seeking qualified medical advice because of information viewed on this website.

5. Appointment Requests and Confirmation

An appointment request made through phone, email, WhatsApp, social media or the website is not confirmed until Avenza or its authorised representative confirms the date and time.

• Appointment availability may change.
• Consultation timings may be rescheduled due to clinical or operational requirements.
• Visitors should arrive on time and inform the clinic if they are delayed.
• Urgent or emergency concerns should not be communicated through routine appointment channels.

6. User and Patient Responsibilities

When communicating with Avenza or attending a consultation, you are responsible for providing information that is accurate and complete to the best of your knowledge.

Relevant medical history, medicines, allergies, previous procedures, pregnancy status and other factors should be disclosed during consultation when appropriate.

You should follow treatment-specific advice and seek clarification whenever instructions are unclear.

7. Treatment Results and Expectations

Individual responses to aesthetic and medical treatments vary. No result, duration, degree of improvement or recovery timeline can be guaranteed.

Before-and-after images, patient stories and descriptive examples are provided for general illustration only and do not promise an identical outcome for another person.

8. Intellectual Property

Unless otherwise stated, website text, layout, graphics, photographs, videos, logos, branding, service descriptions and other original materials are owned by or licensed to Avenza.

You may view website content for personal, non-commercial use. You may not reproduce, publish, modify, distribute, sell or commercially exploit the content without prior written permission.

9. Third-Party Websites and Services

The website may provide links to independent services such as Google Maps, WhatsApp, Instagram, Facebook, LinkedIn or other external platforms.

Those services operate under their own terms, policies and technical systems. Avenza is not responsible for external content, availability, security, accuracy or privacy practices.

10. Website Availability

Avenza aims to keep the website accurate and accessible but does not guarantee uninterrupted or error-free availability.

Access may be interrupted due to maintenance, hosting issues, security updates, internet failure, technical faults or circumstances beyond reasonable control.

11. Limitation of Liability

Website information is provided in good faith. To the extent permitted by applicable law, Avenza is not responsible for loss or damage arising from:

• Reliance on general website information without consultation.
• Use or inability to use the website or an external linked platform.
• Technical errors, interruptions, malware or unauthorised access beyond reasonable control.
• Decisions made independently by a visitor based on online content.

Nothing in these terms excludes liability that cannot legally be excluded.

12. Indemnity

You agree not to misuse the website, interfere with its operation, attempt unauthorised access, submit unlawful content or use Avenza’s materials in a way that infringes the rights of the clinic or another person.

Where permitted by law, you may be responsible for losses resulting from deliberate misuse of the website or violation of these terms.

13. Changes to These Terms

Avenza may revise these Terms & Conditions as its website, services, appointment processes, technology, AI concierge or payment features evolve.

The latest version will be published on this page with the updated effective date. Continued use of the website after an update indicates acceptance of the revised terms.

14. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Subject to applicable law, disputes relating to the website or these terms shall fall under the jurisdiction of the competent courts in Gurugram, Haryana.