1. General Information Only

Information on the Avenza website is provided for general education, awareness and navigation. It is intended to help visitors understand broad skin, hair, laser and anti-ageing concerns and available areas of care.

Website content does not create a doctor-patient relationship and should not be treated as personal medical advice.

2. No Diagnosis or Prescription Online

Content, messages, automated responses, social-media communication and general website information do not constitute a diagnosis, prescription or treatment recommendation for an individual.

A diagnosis or treatment decision requires an appropriate consultation, relevant medical history, examination and professional judgement.

3. Consultation Is Required

Information viewed online should not replace an in-person consultation when assessment is necessary. Avenza may recommend a consultation before discussing suitability, expected outcomes, risks, downtime or treatment planning.

4. Treatment Suitability

Not every treatment is suitable for every person. Suitability may depend on factors including age, medical history, skin or hair condition, medicines, allergies, pregnancy status, previous procedures, expectations and examination findings.

Avenza may decline, postpone or modify a treatment plan when it is not considered appropriate, safe or aligned with reasonable expectations.

5. Results and Recovery May Vary

Individual response to skin, hair, laser and anti-ageing treatments varies. Avenza does not guarantee a particular outcome, degree of improvement, number of sessions, duration of benefit, recovery time or absence of side effects.

Outcomes may be influenced by biological variation, lifestyle, adherence to instructions, existing conditions, treatment choice and other individual factors.

6. Before-and-After Images

Before-and-after images are provided for general illustration and patient education. They do not guarantee that another person will experience the same result.

Lighting, angle, camera settings, healing stage, treatment plan and individual characteristics may affect how results appear in photographs.

7. Testimonials and Patient Experiences

Testimonials describe individual experiences and opinions. They are not scientific evidence and should not be interpreted as a promise of similar results.

Treatment decisions should be based on consultation and suitability rather than on another person’s experience alone.

8. Future AI Concierge and Automated Assistance

Avenza may introduce an AI-powered concierge to help visitors navigate services, understand general information and connect with the clinic.

Automated responses may be incomplete, generalised or incorrect. The AI concierge will not provide a medical diagnosis, emergency assessment, prescription or final treatment recommendation.

Any information obtained through an AI feature should be confirmed during an appropriate consultation before healthcare or treatment decisions are made.

9. Emergency and Urgent Medical Care

The Avenza website, email, WhatsApp, social-media channels and future AI concierge are not emergency services and may not be monitored continuously.

10. External Websites and Third-Party Information

The website may contain links to external platforms, manufacturers, social-media pages or other third-party information. Avenza does not control and is not responsible for the medical accuracy, availability, privacy or content of independent external sources.

11. Changes to This Disclaimer

This Medical Disclaimer may be revised as Avenza introduces new services, digital tools, forms, AI assistance, appointment systems or online features.

The latest version will be published on this page with an updated effective date.