1. Introduction

This Privacy Policy applies to the website of Avenza and to information voluntarily shared with us when a visitor contacts the clinic, requests information or seeks an appointment.

Avenza is located at 2nd Floor, Indrashila Hospital, Vipul World, Sector 48, Gurugram, Haryana 122018.

2. Information We May Collect

At present, Avenza does not provide online payments or a patient portal through this website. We may receive information that you choose to share with us, such as:

• Your name, phone number or email address.
• Appointment preferences and basic enquiry details.
• Messages sent through WhatsApp, email, social media or other contact channels.
• Information about a skin, hair, laser or anti-ageing concern that you voluntarily provide.
• Technical information such as browser type, device type, approximate location, referring page and website usage data when analytics tools are enabled.

3. How We Use Information

Information may be used to:

• Respond to enquiries and appointment requests.
• Provide general information about Avenza’s services.
• Coordinate a consultation or follow-up requested by you.
• Improve website usability, content and communication.
• Maintain security, prevent misuse and troubleshoot technical issues.
• Meet applicable legal, regulatory or professional obligations.

We do not sell personal information to third parties.

4. Phone, Email and WhatsApp Communications

When you call, email or message Avenza on WhatsApp, the information you provide is processed through the relevant communication platform and may remain available in that platform’s systems or on authorised clinic devices.

Messages are used to respond to your request, support appointment coordination and provide information requested by you. WhatsApp and social-media communications should not be used for emergencies.

5. Cookies and Analytics

The website may use essential cookies and analytics tools to understand visitor activity, improve performance and maintain security. These tools may collect information such as pages visited, time spent on the site, device information and approximate location.

You may control or delete cookies through your browser settings. Disabling some cookies may affect website functionality.

6. Third-Party Services

The website may link to or use third-party services such as Google Maps, analytics tools, WhatsApp, Instagram, Facebook, LinkedIn, hosting providers, website security tools and future appointment or communication systems.

These providers may process information according to their own privacy policies and terms. Avenza does not control the privacy practices of independent third-party platforms.

7. Future AI Concierge

Avenza may introduce an AI-powered website concierge to help visitors navigate services, understand general treatment information and connect with the clinic.

When this feature is activated, chat content may be processed by Avenza and relevant technology providers to generate responses and support enquiries. The AI concierge will not be a substitute for a medical consultation, diagnosis or emergency care.

Visitors should not upload confidential records or sensitive images unless the interface clearly explains why they are required and how they will be handled. This policy will be updated before or when such functionality is introduced.

8. Data Security

Avenza takes reasonable administrative and technical precautions appropriate to its current operations. However, no website, email, messaging platform or internet transmission can be guaranteed to be completely secure.

At present, payment-card information is not collected through this website.

9. Data Retention

Information is retained only for as long as reasonably necessary to respond to enquiries, coordinate requested services, maintain appropriate business records, resolve disputes or meet legal requirements.

Retention periods may vary depending on the type of information and the communication platform used.

10. Your Choices and Rights

You may contact Avenza to ask about personal information you have shared, request correction of inaccurate information, withdraw a communication request or request deletion where reasonably possible and legally permitted.

To submit a privacy request, email info@avenzaaesthetics.com. We may ask for reasonable verification before acting on a request.

11. Children’s Privacy

The website is not intended to independently collect personal information from children. A parent or legal guardian should assist when a person under 18 contacts Avenza or shares information online.

12. External Links

The website may contain links to third-party websites or platforms. Avenza is not responsible for the content, availability, security or privacy practices of those external services.

13. Updates to This Policy

This Privacy Policy may be updated as Avenza introduces new features, technologies, forms, analytics, appointment systems, online payments or AI-enabled services. The latest version will be published on this page with an updated effective date.